The controller of the personal data collected through this website is:

• Company name: Suchel Proquimia S.A.
• Business activity: production and marketing of chemical specialties, hygiene and industrial and professional cleaning products.
• Website domain: suchelproquimia.cu
• Registered office: Havana, Cuba.
• Institutional contact email: [email protected]

For the proper operation of the platform and the attention of our corporate relationships, we collect two types of information:

A. Information provided voluntarily by the user

Through our contact forms, quote requests or institutional online channels, we may collect the following data:

• Full name.
• Corporate or personal email address.
• Contact telephone number.
• Name of the company or organisation the user represents.
• Subject and message or commercial or technical request.

B. Browsing and technical data (automatic collection)

While browsing the website, certain technical data is automatically collected through server log files and analytics tools:

• IP address (anonymised for statistical purposes).
• Browser type, operating system and device type used.
• Date, time and duration of the visit, as well as the pages consulted within the site.

Details on the use of cookies and similar technologies are described in our Cookie Policy.

The information collected is used exclusively for the following institutional and commercial purposes:

• Handling enquiries and requests: responding to questions, quote requests, requests for technical data sheets or commercial support for our chemical and industrial products.
• Managing B2B relationships: facilitating communication and commercial follow-up with clients, suppliers and institutional partners.
• Security and performance: monitoring the technical status of the server, preventing unauthorised access, mitigating failures and ensuring the operational stability of the platform.
• Continuous improvement: analysing, on an aggregate basis, usage behaviour on the platform to optimise the design, navigation and content of the website.

We will not use your data for purposes incompatible with those described here without informing you in advance.

The processing of your personal data is based on the following legal bases:

• The user's free, specific and informed consent when voluntarily submitting their data through the site's forms.
• The performance of pre-contractual measures and the maintenance of the commercial or contractual relationship, within our B2B relationships.
• The legitimate interest of Suchel Proquimia S.A. in maintaining the security of its information systems and in responding to the commercial requests received.

You may withdraw your consent at any time, without affecting the lawfulness of the processing carried out before such withdrawal.

Suchel Proquimia S.A. does not sell, rent, assign or market the personal data of its users to third parties under any circumstances.

The data collected may only be accessed by authorised staff of Suchel Proquimia S.A. or by the technical service providers responsible for the administration of the web infrastructure and IT support. These third parties act as data processors, exclusively in accordance with our instructions and under strict confidentiality and security obligations.

We implement appropriate technical, organisational and infrastructure measures to protect data against destruction, loss, alteration, disclosure or unauthorised access:

• Encryption of communications through a secure HTTPS protocol (SSL/TLS certificates).
• Virtual private server (VPS) configured with security protocols, firewall and periodic updates of the runtime environment.
• Strict access control to the system's repositories and databases, together with password management and backup procedures.

Personal data provided through the forms will be kept only for as long as is necessary to handle the enquiry made or maintain the commercial relationship initiated. Once this period has elapsed, or if the user exercises their right to erasure, the information will be securely deleted or anonymised.

Browsing and technical data is kept in anonymised or aggregate form, exclusively for statistical and platform security purposes.

Within the framework of the administration of our technical infrastructure and our corporate relationship with our European partner, certain data may be processed by service providers located outside the Republic of Cuba. In such cases, we guarantee that these transfers will be carried out solely for legitimate purposes, with the security measures and safeguards required by the applicable personal data protection legislation.

As the data subject, you may exercise the following rights at any time:

• Access: find out what personal data we hold about you.
• Rectification: request the correction of inaccurate or incomplete data.
• Updating: request that your data be kept up to date.
• Erasure: request the deletion of your data from our records when it is no longer necessary for the purposes described.
• Objection: object to the processing of your data for specific purposes.
• Withdrawal of consent: withdraw your consent at any time.

To exercise any of these rights, you can send a written request stating the subject «Data Protection – Website» to the following email address: [email protected] .

Likewise, if you consider that the processing of your data does not comply with the applicable legislation, you have the right to lodge a complaint with the competent authority for personal data protection.

This platform is not directed at minors under 18 years of age. If you are a minor, you should not provide us with personal data without the prior authorisation of your parents, guardians or legal representatives. If we detect that we have accidentally collected the personal data of a minor, we will delete it immediately.

This website may contain links to third-party platforms or pages (for example, institutional social media). Suchel Proquimia S.A. is not responsible for the privacy practices or the content of such external sites. We recommend that you review the privacy policies of every website you visit.

The processing of personal data carried out through this site is governed by the legislation of the Republic of Cuba, in particular by Law No. 149 «On Personal Data Protection», of 14 May 2022, and its complementary regulations. Likewise, where foreign legislation related to our operations with international partners and suppliers is applicable, we will also observe its provisions.

Suchel Proquimia S.A. reserves the right to update or amend this Privacy Policy at any time to adapt it to legislative developments, technical requirements or changes in the operation of the platform. Any modification will be published prominently on this same page, together with the date of the last update.